Solution · Recall / Conversational intelligence / v0.6 · Early access

The conversation
is the system
of record.

Recall captures unstructured business conversations — voice notes, calls, follow-ups — and turns them into structured, operational intelligence. Source preserved. Interpretation traceable. Knowledge always current.

100%
Source preserved · immutable
Stateful
Knowledge evolves, history kept
Audit-ready
Every interpretation traceable
// SOURCE · voice_note_0412.wav 02:47
Client Acme Holdings — concerns raised about Q4 onboarding timeline → src.04
Task Send revised SOW by Friday · owner: Themba → src.04
Project Phase 2 migration — status updated → In review → src.04
Decision Defer infra cutover to January post-audit window → src.04
+3
tasks
2
projects updated
1
decision
4
links to source
— The problem

Critical context lives in conversation. Systems of record don't.

In most organisations, the information that drives decisions and defines client relationships is exchanged in meetings, calls, voice notes, and informal follow-ups. It is rarely captured in a consistent or auditable way.

Context is lost. Actions are missed. Systems of record gradually diverge from actual business activity — until what's in the CRM no longer reflects what's happening with the client.

Recall closes that gap. It ensures conversational intelligence is preserved, interpreted, and made operational — without forcing people to change how they work.

// 01 — Capture & preservation

Every input lands as an immutable source record.

Recall ingests unstructured inputs — voice recordings, transcripts, notes — and stores them as immutable source records. These represent the factual basis of what was communicated, and they never change.

Everything Recall later derives links back to the original input. The source is the ground truth.

  • Voice notes, call recordings, written follow-ups
  • Hashed, timestamped, append-only
  • Original media retained alongside transcripts
VOX
Client call — Acme onboarding sync
04 Nov · 14:22 · 18 min · 3 speakers
a7f4…91c2
NTE
Field notes — site visit
04 Nov · 16:08 · 412 words
d2e8…3b14
VOX
Voice memo — follow-up to Themba
05 Nov · 08:47 · 02:47 · 1 speaker
6c19…f0a5
Immutable · append-only ledger
// 02 — Structured interpretation

Conversation becomes entities & relationships.

Using contextual analysis, Recall identifies who and what each conversation is about — clients, projects, tasks, decisions, participants — and the links between them.

Every piece of derived information is attributable to its source. Nothing is interpreted without a citation.

  • Client-specific summaries
  • Key topics and decision points
  • Tasks and action items, with owners
  • Projects, initiatives, and stakeholders
// Client
Acme Holdings (Pty) Ltd
3 conversations
→ src.04 · src.05 · src.07
// Stakeholder
M. Naidoo · CFO
→ src.04
// Task
Send revised SOW
due Fri
→ src.04
// Project
Phase 2 migration
in review
→ src.04
// Decision
Defer cutover · January
→ src.04
// 03 — State-aware knowledge

A living model — not a stack of notes.

Recall maintains a continuously evolving knowledge state. As new conversations occur, it updates its understanding of ongoing work and relationships — tasks complete, projects progress through stages, client relationships evolve.

No duplication. No loss of history. The current view always reflects reality; the trail of how we got there is preserved in full.

Project initiated · scope agreed
22 Sep · derived from src.01
Done
Phase 1 delivered · acceptance signed
14 Oct · derived from src.02
Done
Concerns raised on Q4 timeline
04 Nov · derived from src.04
Logged
Status → In review · cutover deferred
05 Nov · derived from src.07
Now
// 04 — Systems of record

Operational intelligence, routed to where it lives.

Recall integrates with existing enterprise systems — CRMs, internal knowledge bases, project tools. Its outputs are shaped to the data model of the downstream system, so conversational intelligence translates directly into client profiles, tasks, projects, and engagement history.

Systems of record stay accurate, current, and aligned with real-world interactions — without anyone re-keying anything.

recall.core
// state-aware
SYNC · schema-aligned
Salesforce
accounts · contacts
HubSpot
deals · activities
Jira
tasks · epics
Confluence
notes · decisions
// 05 — Governance & traceability

Built for environments that can't trust a hallucination.

Recall is built with governance and accountability in mind — suitable for regulated environments where accuracy, transparency, and auditability are non-negotiable.

  • Original source inputs are retained in full
  • All interpretations remain traceable to their source
  • No inferred data overwrites factual records
  • Historical context is preserved as knowledge evolves
Source inputs retained in full · cryptographic hash
Every interpretation cites its source record
Inferred data never overwrites factual records
Historical context preserved across state changes
// audit log14,328 events · last 90d
— Where Recall fits

The work where conversation is the work.

Recall is built for organisations where client relationships and operational decisions are driven by people talking to people — and where the gap between conversation and record costs money or trust.

// 01

Wealth & advisory

Client review meetings turned into structured notes, follow-ups, and CRM updates — with the original recording preserved for compliance and supervision review.

Suitability · KYC · audit-ready
// 02

Consulting & professional services

Discovery calls and site visits become living project state — scope, stakeholders, decisions, risks — that stays in sync with how engagements actually evolve.

Engagement memory · handover
// 03

Sales & account management

Every customer conversation feeds the account record. No re-keying, no missed follow-ups, and an honest view of pipeline state grounded in what was actually said.

CRM hygiene · pipeline accuracy
// 04

Regulated client interactions

Banking, insurance, healthcare. Source inputs preserved, interpretations cited, no silent overwrites — built to stand up to a supervision audit.

FAIS · POPIA · evidence trail
// 05

Field operations

Voice notes from the field become structured site reports, tasks, and asset history — without expecting technicians to fight a form on a phone.

Asset history · job records
// 06

Internal knowledge management

Decisions, design discussions, and project rationale stay attached to the work they describe — surfaced when the next team needs the context, not buried in a doc archive.

Decision log · institutional memory
— Early access

See Recall run on
a real conversation
from your business.

30-minute walkthrough. We take a single recorded interaction, run it through Recall, and show you the structured output mapped against your own CRM schema. No slideware — a working trace.